Training and Support

We’re here to help you with all the training and on-going support of your virtual reality software purchase.

Whether you’re considering investing in our virtual reality training software or you’ve made up your mind, our team of professionals is here to help you get the most out of your product. At VirtualPaint Products, we pride ourselves in delivering a great product, and we work with you to educate you on how to use our VP2D or VP3D training platforms.

Training Options to Fit Your Needs

The purchase of a VirtualPaint training system includes hardware set-up and operational instructions. We encourage our customers to consider additional training opportunities that best fit the needs of their business. We want to empower our operators to be confident in implementing an effective training process for hiring, on-boarding, and training. On-Site Operating Training and Train-The-Trainer come with additional instructor expenses that are determined on a per-client basis.

Remote Training

Recommended for tech-savvy customers not interested in on-site support, but may need initial support to set-up system hardware and software.

On-Site Operator Training

Recommended for customers who are integrating VirtualPaint into an existing training program. This training includes a one-day training class typically conducted at the customer’s location at the time of system delivery. Training includes hardware set-up, software navigation, and troubleshooting.

Train-The-Trainer

Recommended for customers implementing a new in-house training program. Involves one day of on-site operator training and one day of VirtualPaint implementation and sustainability training.

Work With Our Helpful Support & Maintenance Team

Your first year of support is included in your purchase price. An annual license fee of $500 is required for on-going maintenance and support. VirtualPaint Products helps with basic software updates and maintenance. For more information, please see our support policy.

Help Desk

VirtualPaint offers a help desk to provide you with advice, consultation, and assistance in using the software. This telephone-based service is available during weekday hours listed below. In case of an after hours emergency, VirtualPaint Products technical staff will be available on-call for issues that arise.

Help desk support includes:

  • Isolating and resolving problems that require in-depth software knowledge
  • Information to resolve procedural problems
  • Answers to FAQs
  • Provision of temporary work-around procedures to circumvent a problem under a code-level fix is provided
  • Code level patches for problem resolution